Air Peace, has launched a groundbreaking Customer Experience Representative (CXR) initiative across its domestic network.
This bespoke service provides personalised, human-centered engagement for esteemed passengers, showcasing the airline’s commitment to elevating service delivery.
The specially trained Customer Experience Representatives will serve as dedicated travel chaperones for Business Class and loyalty programme members, offering hands-on assistance from booking to final destination. Their responsibilities include initiating courtesy calls to guide passengers on travel procedures, supporting check-in and boarding processes, and proactively communicating itinerary updates.
These representatives will also provide thoughtful touches such as refreshment assistance and entertainment guidance, embodying Air Peace’s warmth, efficiency, and professionalism. This initiative complements the airline’s growing suite of travel support innovations, including flexible payment options through ‘Pay Small Small’ and robust travel insurance packages.
By introducing this personalised service, Air Peace continues to lead in curating holistic travel experiences for the Nigerian flying public and beyond. The airline’s commitment to safe, reliable, and deeply personalised service sets a new standard for the modern-day traveler.
Key Features of the CXR Initiative:
– Personalised Assistance: Dedicated representatives provide hands-on support from booking to final destination
– Proactive Communication: Timely updates on itinerary changes and swift issue resolution
– Thoughtful Touches: Refreshment assistance and entertainment guidance to enhance the travel experience
Air Peace’s innovative approach to customer service solidifies its position as a leader in the aviation industry, prioritising passenger satisfaction and comfort.