The Nigerian Maritime Administration and Safety Agency (NIMASA) has officially kicked off its 2025 Customer Service Week celebrations, aligning with the global theme “Mission: Possible”.
The Agency is using the annual observance to reaffirm its commitment to transforming customer challenges into opportunities and delivering exceptional service to advance the Nigerian maritime sector.
Speaking during the launch, Director General/CEO of NIMASA, Dr. Dayo Mobereola, emphasised that “effective service delivery remains central to the Agency’s mandate”, adding that “excellence must begin internally before extending to external stakeholders”.
He stressed the need for a unified approach, saying, “providing service is paramount, both internally and externally. We must remain prepared, committed, and available to solve problems together as a team. Excellence in service delivery defines who we are and what we represent”.
Mobereola also highlighted teamwork, accountability, and continuous improvement as critical factors for institutional growth and building public trust.
The Head of the SERVICOM Unit, Hajiya Rakiyyah Lammai, expressed appreciation to the Director General for his unwavering support in enhancing customer service structures within the Agency. She remarked that “this year’s theme aptly reflects the dedication and resilience of the Agency’s staff in upholding service quality”.
The 2025 Customer Service Week was marked across NIMASA offices nationwide through a series of recognition programmes, engagement activities, and customer feedback sessions, all aimed at strengthening a culture of responsiveness and efficiency.
At the Agency’s headquarters, the event was attended by Executive Directors and Management Staff, who collectively reaffirmed their commitment to providing top-tier service to stakeholders.
As NIMASA continues to drive safety, security, and sustainability in Nigeria’s maritime domain, the 2025 Customer Service Week serves as a reminder that service excellence remains the cornerstone of effective public service.