The Murtala Muhammed Airport Terminal Two (MMA2), managed by Bi-Courtney Aviation Services Limited (BASL), on Friday celebrated Customer Service Week, an annual event dedicated to recognising the importance of customer service and the people who provide it.
The celebration, themed “Mission Possible”, was marked by various engaging activities that involved passengers and terminal users, demonstrating MMA2’s commitment to enhancing customer satisfaction and fostering positive engagement.
Acting Chief Operating Officer, Remi Jibodu, emphasised the importance of maintaining a service-driven culture at MMA2. “At BASL, our commitment to customer satisfaction is unwavering. Customer Service Week is a reminder that excellence is not occasional, it’s a daily standard we uphold across all areas of our operations. Every interaction at MMA2 is an opportunity to demonstrate our dedication to world-class service and operational efficiency”.
Customer Service Unit Supervisor, Mrs. Ifeoma Azubuike, highlighted the significance of the celebration, stating, “Customer Service is not just a unit at MMA2; it is the core of our operations. In celebrating Customer Service Week, we are celebrating the dedication of every single staff member who works tirelessly to ensure safety, comfort, and efficiency for every traveller”.
The celebration also included recognising outstanding customer service personnel from airlines operating at the terminal, with gifts and certificates of recognition presented to them. This recognition was extended to the Ground Service Agents (GSAs) at the terminal’s cargo facility, underscoring BASL’s commitment to rewarding excellence and fostering a culture of exceptional service.
Head of Corporate Communications, Ajoke Yinka-Olawuyi, noted that Customer Service Week at MMA2 has become an integral part of the organisation’s culture.
“At BASL, we believe that excellent service begins with a motivated team. Customer Care is one of our core values, and it guides how we engage with our passengers, partners, and colleagues daily”.