For improved operational efficiency, Air Peace has convened a high-level Strategic Leadership and Customer Experience Transformation Retreat for its management team.
The three-day retreat, held from July 25 to 27, 2025, at the serene Protea Hotel Ikeja Select by Marriott, Lagos, Nigeria, was organised in partnership with Ricchezza Capital Advisors Limited.
The retreat, themed “21st Century Transformational Leadership: Building Resilience for Exceptional Customer Experience”, explored topics critical to the modern aviation business environment, including enhancing the customer journey, advanced customer engagement and retention strategies, transformational leadership imperatives, and responsive CX management frameworks.
According to the Managing Consultant and CEO of Ricchezza Capital Advisors Limited, Udeme Etukeyen, the retreat delivered a robust blend of theory, practical insights, and experiential learning. The sessions were complemented by engaging workout routines and scenario simulation workshops, reinforcing the importance of holistic wellness and team agility in driving superior performance.
The retreat provided a platform for introspection and peer exchange, allowing the management team to reflect on Air Peace’s strategic direction and operational ethos in a highly competitive and customer-driven industry. Through dynamic dialogue and experiential learning, the retreat reinforced the airline’s commitment to delivering not just flights, but meaningful and memorable customer journeys.
As Air Peace continues to expand its domestic and international footprint, its unwavering focus on upskilling its people and enhancing customer-centric practices remains a cornerstone of its operational philosophy.
The retreat is a testament to Air Peace’s belief that sustainable growth and global competitiveness are anchored on resilient leadership and a relentless pursuit of customer satisfaction.