The Federal Airports Authority of Nigeria (FAAN) has reaffirmed its commitment to safety, service quality, and environmental sustainability with the adoption of a revised Integrated Management System (IMS) Policy aimed at strengthening operations across all federal airports in the country.
The policy, approved under FAAN’s Integrated Management System framework, underscores the Authority’s resolve to deliver safe, secure, and high-quality services to passengers, airport host communities, and other stakeholders, while ensuring the efficient use of natural resources in support of sustainable development within Nigeria’s aviation sector.
According to the policy statement endorsed by the FAAN Managing Director/Chief Executive, Mrs..Olubunmi Kuku, the Authority will continue to comply with all applicable laws and regulations governing airport operations and will consistently improve its management systems to enhance operational excellence, stakeholder satisfaction, and the highest standards of safety and operational integrity.
It also pledged to proactively identify, manage, and eliminate operational risks while delivering world-class airport services in line with global best practices.
As part of the revised IMS policy, FAAN committed to fully integrating Quality, Health, Safety, and Environment (QHSE) principles into its day-to-day operations, ensuring that all airports and workplaces remain safe and conducive for staff, passengers, and other users.
The policy further emphasised FAAN’s commitment to preventing pollution, workplace injuries, and ill health, as well as complying with international standards, including the ISO 9001:2015 Quality Management System and ISO 14001:2015 Environmental Management System.
Other key areas outlined in the policy include the provision of a structured framework for staff training, setting and reviewing IMS objectives, continuous improvement of service quality, and transparent communication of IMS requirements to all personnel working under FAAN’s control.
The statement also highlighted its intention to promote openness in quality and environmental matters, encourage stakeholder engagement, draw lessons from accidents and incidents to strengthen safety controls, and ensure strict compliance with policies on alcohol and drug use in the workplace.
In addition, the Authority reaffirmed its focus on customer satisfaction, noting that service delivery across its airports must consistently meet defined quality standards and intended outputs.
The IMS policy also commits FAAN to contributing to the development of sustainable energy systems and technologies, while demonstrating leadership commitment to quality and environmental excellence through responsible behaviour at all levels of management.
Kuku said the policy would be communicated across the Authority, fully implemented, and periodically reviewed to ensure its continued relevance and alignment with FAAN’s operational and business objectives.
She noted that the policy represents another step in FAAN’s efforts to modernise Nigeria’s airport operations and align them with international safety, quality, and environmental benchmarks.