The Murtala Muhammed Airport Terminal Two (MMA2), operated by Bi-Courtney Aviation Services Limited, has recorded a highly successful year-end operational period, demonstrating the terminal’s resilience, operational agility, and strong collaboration with airline partners, ground handling companies, and other critical service providers during the peak festive travel season.
Throughout the high-traffic end-of-year period, MMA2 worked closely with its airline partners and service providers to ensure seamless and efficient operations, with passenger comfort, safety, and service continuity remaining top priorities. To support uninterrupted flight operations, the terminal extended operational hours beyond scheduled shutdown periods on several occasions to accommodate late-night and delayed flights.
These extensions were carried out alongside routine and essential daily maintenance activities, which continued without compromise to safety standards, infrastructure integrity, or operational efficiency.
Despite the surge in passenger volumes and aircraft movements typically associated with the festive season, MMA2 implemented additional operational and ground support measures in coordination with ground handling partners. These proactive steps ensured smooth passenger facilitation, efficient baggage handling, and minimal disruption to airline schedules, reinforcing the terminal’s commitment to operational reliability, service excellence, and a consistently positive passenger experience during peak-demand periods.
Commenting on the year-end performance and plans for the new year, Head of Aeronautics & Cargo Services and Acting Chief Operating Officer, Remi Jibodu, said insights from the peak season will guide key efficiency-enhancing initiatives in 2026.
“The year-end peak period reinforced the need for structured coordination among all stakeholders operating within the terminal”, Jibodu said.
“In 2026, MMA2 will introduce a structured slot system to better balance demand and capacity. This will improve aircraft movement coordination, reduce terminal congestion during peak periods, enhance on-time performance for our airline partners, and enable more effective planning by ground handling companies”.
He added that the initiative forms part of MMA2’s broader operational optimisation strategy and aligns with global best practices in apron and airside management.
Beyond aeronautical operations, MMA2 also recorded notable achievements across its non-aeronautical services, further enhancing the overall passenger experience.
Speaking on this, Head, Space & Premises Management and Acting COO,
Kola Bamigboye, described the year as one marked by innovation and strong performance across customer-facing services.
“Over the past year, MMA2 achieved significant progress in non-aeronautical services through innovation and a deliberate focus on customer experience,” Bamigboye said.
“From retail and concession management to improved passenger amenities, our goal has been to deliver a convenient, comfortable, and engaging terminal environment. We are well positioned to sustain this momentum in 2026″.
Security and passenger-support systems also recorded marked improvements during the festive period. MMA2’s enhanced CCTV surveillance infrastructure enabled effective monitoring of terminal activities and facilitated the prompt recovery and return of several lost or forgotten items, including personal belongings and travel documents.
These efforts earned commendations and positive testimonials from passengers who praised the terminal’s professionalism and responsiveness.
To further support passengers during the busy season, MMA2 maintained an active customer experience email channel throughout the period, ensuring swift acknowledgment, investigation, and resolution of reported issues. This proactive engagement contributed to improved passenger confidence and overall service satisfaction.
As operations normalise in the new year, MMA2 remains focused on consolidating the gains from the festive season while strengthening collaboration with airlines, ground handlers, regulators, and other stakeholders across the aviation value chain. Continuous improvement, operational efficiency, customer satisfaction, and stakeholder engagement remain central to the terminal’s strategy.
With these measures in place, MMA2 is well positioned for a strong, efficient, and collaborative operational year in 2026, reaffirming its role as a dependable aviation hub and a leading example of private-sector-led airport terminal management in Nigeria.