Skyway Aviation Handling Company PLC (SAHCO) has again won the British Airways (BA) prestigious Punctuality Award for its outstanding regularity and safety performance in the first and second quarters of 2024 at the Murtala Muhammed International Airport Lagos Station.
SAHCO has also won British Airway’s bronze award for achieving its punctuality target of 96 per cent for the second quarter of 2024 at the Nnamdi Azikiwe International Airport, Abuja station.
The ground handler in a statement said this shows SAHCO’s consistent excellence at service delivery for winning the awards in the two stations where BA flies into.
BA is a global airline, the United Kingdom’s flag carrier headquartered at Harmondsworth, England, UK near its main hub at London Heathrow Airport.
BA being a renowned Airline with over 100 years’ experience in the skies is wholly dedicated to ensuring punctuality, safety and security are of utmost priority and the airline is committed to excellent partnership with its clients, thereby promoting an enabling environment for making SAHCO’S excellent service delivery seamless.
In a congratulatory letter addressed to the Managing Director/CEO of SAHCO, Mrs Adenike Aboderin, British Airways commended the Lagos and Abuja team for their exceptional performance in meeting or exceeding the Adjusted Door Closure (aDC) target of 96 per cent each month during the quarter, with no significant safety events or repeat audit findings.
This feat has been achieved for two quarters in a row for the Lagos station.
In the same letter, BA congratulated the entire SAHCO team for the remarkable performance and reiterated that the achievement reflected the team’s dedication and hard work.
Commenting on the two awards received by SAHCO’s Lagos and Abuja station, SAHCO’s Managing Director reiterated that the awards point to testament of the commitment of the SAHCO team to maintain the highest standards of punctuality and safety.
She mentioned that SAHCO just concluded a training session on all staff on Customer Service by a reputable training academy and that the training session is a total overhaul that was targeted at ensuring that all staff ensure excellent service delivery in a customer centric manner.
Furthermore, she emphasised, “we are thrilled to receive this recognition from British Airways not only from one station but from both stations where we service the prestigious airline.
“We look forward to winning the award for the next quarters in the year. It is worthy of note that SAHCO remains dedicated to providing exceptional service and looks forward to achieving even greater milestones in the future for all their clients and would-be clients.”