Delta has introduced a fast, free Wi-Fi presented by T-Mobile on select long-haul international routes, a major milestone in the airline’s journey.
The Airline said the new development is aimed at achieving reliable and streaming quality connectivity to its entire global fleet for free.
Starting this summer, customers on select Viasat-equipped long-haul international flights can enjoy fast, free Wi-Fi presented by T-Mobile bringing the airline one step closer to recognising its goal of offering free Wi-Fi on its entire global fleet.
Today, free, streaming-quality connectivity is available on nearly 700 aircraft, more than 90 per cent of Delta’s domestic mainline fleet and the airline expects the vast majority of customers will have access to the product by the end of the year.
Delta’s S.V.P. – Customer Experience Design, Ranjan Goswami, said: “As we continue to roll out fast, free Wi-Fi and the in-flight experiences it powers, we’re able to serve customers travelling both domestically and internationally in new, in-the-moment ways.
“The scale at which we’re bringing free Wi-Fi to customers is unmatched in the airline industry, and it’s a testament to the incredible efforts of Delta teams across the business that has expertly navigated an extremely complex rollout.”
“To ensure Delta is delivering the premium service customers expect, the airline is rolling out fast, free Wi-Fi on Viasat-equipped wide body aircraft on a route-by-route basis. Additional routes will be phased in as high-quality, reliable service becomes available. This strategy mirrors the approach taken with domestic installations in 2022.
“As free Wi-Fi rolls out internationally, the international Wi-Fi portal will not require a SkyMiles log-in initially. Later this year, all Viasat Wi-Fi-equipped aircraft will officially convert to the personalised Delta Sync Wi-Fi experience unlocked by customers’ SkyMiles memberships for exclusive onboard experiences and offers,” the Airline explained.
Knowing what Wi-Fi service to expect on your next flight
The Airline announced that during its Wi-Fi transition period, there are unfortunately some coverage gaps where Wi-Fi is not available until additional satellites are positioned to provide full coverage.
“Some aircraft will have a paid Intelsat Wi-Fi experience until these additional satellites are in service and these aircraft are outfitted with upgraded satellite Wi-Fi,” it said.