… to sanction culprits
The Federal Airports Authority of Nigeria(FAAN) has deployed ‘mystery staff’ to check the menace of extortion by its staff and other agencies of government at the four international airports of the country.
Managing Director of FAAN, Mr. Kabir Mohammed said that the responsibility of these mystery staff is to take note of the activities of staff at the airports and report same to management.
He made this known during the one-day sensitisation programme on ACI Airport Service Quality (ASQ) Initiative held at the Conference room of the Murtala Muhammed International Airport (MMIA) recently.
In his keynote address, Kabir expressed displeasure at the poor reputation of MMIA due to extortion of passengers and warned that anyone caught in such an act this Yuletide season will face disciplinary consequences.
He said that travellers are discouraged from flying through the international terminal of the Lagos airport because of extortion.
Kabir challenged representatives of all the government agencies
that operate at the airport namely; Customs, Immigration, Quarantine, Police, and all others to be at their absolute best when carrying out their day-to-day activities.
He reminded everyone that there are active cameras everywhere and whosoever is caught doing anything that will bring FAAN into disrepute would be sanctioned.
He noted that all these agencies that work at the airport are involved in this breach and said that FAAN is not going to tolerate this embarrassment any further.
The Managing Director however encouraging everyone to improve the reputation of the airport and the country at large by being courteous and respectful to the travelling public at this season.
He encouraged the spirit of collaboration and noted that we are one airport and if there is any wrongdoing, people do not bother to know which agency did the wrong.
“They only know the airport where they were wronged,” he pointed out.
The ACI ASQ sensitisation event was championed by the Directorate of Airport Operations headed by Captain Mukhtar Muye.
The event also had an interactive session where participants expressed their various concerns and also gave positive suggestions on how the image of the airport can be improved.
Present at the occasion were top management staff of FAAN, other government agencies and concessionaires operating within the MMIA.