The Federal Airports Authority of Nigeria (FAAN) has announced the closure of the KFC facility at the Murtala Muhammed International Airport (MMIA), Lagos, with effect from March 28, 2024.
FAAN said the action was as a result of a social media report by a Passenger with Reduced Mobility (PRM), alleging discriminatory treatment he received at the airport.
The Agency’s Managing Director/Chief Executive of FAAN, Mrs. Olubunmi Kuku, intervened swiftly by deploying a management team comprising the Director, Public Affairs and Consumer Protection, Mrs. Obiageli Orah; the Regional Manager South West, Mr. Sunday Ayodele; Ag. General Manager Public Affairs, Mrs. Ijeoma Nwosu-Igbo; and the International Terminal Manager, Mr. Kerri, to investigate the allegation.
Recall that the Lagos State law on People with Special Needs, Part C, section 55 of General Provisions on Discrimination states that, “A person shall not deprive another person of access to any place, vehicle or facility that members of the public are entitled to enter or use on the basis of the disability of that person.”
Based on the findings by the team, FAAN shut down the KFC facility at the terminal and instructed the KFC Management to tender an unreserved written apology to the affected PRM.
It further instructed KFC to write a policy statement of non-discrimination and paste conspicuously at the door post of their facility at MMIA before it resumes operation.
FAAN also used the medium to express its unreserved apology to the affected PRM and assured all airport users that “we shall continue to work tirelessly to ensure that the rights of every passenger are not infringed upon.”